Covid 19 Risk Assessment – 21st July 2021

Branch Coronavirus (COVID-19) Risk Assessment and Control Plan

This Risk Assessment details the way in which Toolstation is managing the risks associated with operating in light of the Coronavirus (also called COVID-19) outbreak, via person to person proximity, and/ or surface contamination throughout operations.

Our branches are now fully open and are operating in line with the guidance from each of the home nations that they are based in. Our controls follow the recommended guidance around social distancing.

As the situation changes, we will evaluate our operation and make suitable amendments to the method of trading in the branches.

This assessment covers the following groups of people:

  • Colleagues;
  • Customers;
  • Members of the public;
  • External visitors; and,
  • Suppliers drivers.

Toolstation is following the UK’s Government advice whilst also implementing the Devolved Government’s legislative variations in relation to safe working during the Coronavirus outbreak and regularly reviews its position in light of any changes or advances in thinking. The business is supported by a team of competent Health and Safety professionals who are an integral part of our business and decision making process in relation to operational changes and the impact on safe working generally as well as in respect to Coronavirus.

Should anyone be concerned that our branches are not following the controls detailed in this Risk Assessment, they should in first instance raise it with the local Branch Manager who will record it on our Incident Reporting System and investigate the matter accordingly putting in place corrective action where necessary.

James Mackenzie
Managing Director

Hazards / Potential Point of Transmission Existing Company Controls
Risk of contracting COVID-19 whilst travelling to and from work Colleagues are encouraged to use their own private transport to get to work where possible. Consideration will be made locally on how colleagues will get to and from work. Branches will, where possible, provide facilities to enable colleagues to walk, run or cycle to work.

Car sharing is avoided although it may be preferable to using Public Transport. In such cases keep windows open to allow natural ventilation and try to keep car sharing with the same people as much as possible. Colleagues are advised to follow any rules on local transport infrastructures.
Risk of contracting COVID-19 from counter, warehouse and trade areas. This can be from physical contact, aerial transmission or deliberate acts of aggression from members of the public. Branches set up in accordance with their home nation operating plan (Covid V4- England, Covid V4- Scotland or Covid V4 – Wales). Our operating plans will evolve and vary depending on localised levels and legislation. Where applicable, a branch in a particular area can pivot back to an earlier operating model if further risk mitigation is needed

Colleagues are reminded to stay 2 metres away from each other if they can in branch warehouse operations. Markings at till points to provide social distancing

Increased cleaning and disinfection methods in place to reduce risk of contamination.

Branches will adopt their localised trading model. Face covering will be mandatory where legislation requires it (unless people are exempt) and recommended whilst respecting freedom of choice where they are not mandatory

Wipe down desks and trade counters regularly – including credit card readers – with antibacterial wipes

Colleagues regularly washing hands for 20 seconds with soap and warm water and are reminded of this good practice

Colleagues briefed on avoiding touching their eyes, nose or mouth unnecessarily or when their hands are unclean

Contactless payment methods are preferred

Gloves are available for colleagues

Branches have a single delivery from a 3rd party delivery provider who operates from one of our warehouses. The nature of our deliveries means that it can be carried out by the driver without interaction with our colleagues. This enables us to keep social distance from the driver. Drivers using the welfare failicited will thoroughly wash their hands

Refund policy amended to avoid contact with clothes or items that require two person lifts

Perspex screens are fitted to provide segregation between colleagues and customers

Children are permitted to visit branches on the understanding that their parents will ensure they comply with social distancing principles. If these principles are not adhered to, the family will be asked to leave

Any workwear, PPE or other wearable products cannot be tried on

Strict social distancing measures are marked out where applicable. Safe trading guidance details the specifics depending on the legislation in place at the branch

Team briefings or meetings are held outdoors or in well ventilated rooms.

Colleagues will follow the requirements of Test and Trace programmes and any application alerts. HR processes have been put in place to support colleagues who are instructed to isolate

Risk of contracting COVID-19 during movement of equipment requiring a 2 person, close proximity lift Safe systems of work and face coverings are available to minimise the amount of face to face time with colleagues whilst they team lift

Risk of Covid-19 transmission from ineffective or poorly planned social distance systems In locations where the site is shared between other parts of the Group or with other businesses, there are locally agreed social distancing principles with other tenants or occupants. These are regularly checked to ensure that they are being maintained. Poor practices is reported and escalated
Reopening of locations following shut down period Continual communication to colleagues during location shutdown/ furlough. Colleagues briefed on all changes to standard procedures in advance of return and confirmation that no one is displaying COVID- 19 symptoms, or has been in contact with anyone who has before returning.
Cleaning and disinfection Full company guidance which is conversant with current UK Government and World Health Organisation guidance in place and communicated to all colleagues. This includes increased cleaning and disinfection of work areas, work and hireable equipment, vehicles and shared facilities.
Transmission of virus from a person displaying the symptoms of COVID-19. Colleagues who are displaying symptoms of Covid 19 do not attend work
Risk of contracting the virus from contractors or suppliers attending site Where possible, deliveries are scheduled to avoid exposure to large crowds and rush hour.

Where possible vehicle guides and or reminders on social distancing have been installed

Reusable delivery boxes used by suppliers or central distribution are regularly cleaned.
Risk of transmission due to unavoidable contact between two people in a first aid emergency or fire/ emergency evacuation Whilst our first aiders will never refuse to provide treatment, where possible, the first aider should provide a means of treatment (such as a plaster) to the injured person for them to self-administer. First aiders should, if possible, limit their interactions with ill or injured colleagues to those who have serious conditions only.

Colleagues are encouraged to treat their own minor injuries. First aiders will limit their treatment of injuries to critical cases.
Increase in existing ‘non COVID-19’ risks Branches have evaluated their existing risk assessments in line with the expectations of social distancing principles to ensure there have been no additional risks created./td>

Distribution Centre Coronavirus (COVID-19) Risk Assessment and Control Plan

This Risk Assessment details the way in which Distribution Centres (DCs) within Toolstation are managing the risks associated with operating in light of the Coronavirus (also called COVID-19) outbreak, via person to person proximity, and/ or surface contamination throughout operations.

The model that individual branches will operate will be based on local constraints and individual assessment. Our DCs will continue to service these branches and follow their locally implemented social distancing controls. This assessment deals with the sites themselves. Some of our delivery fleets are run by 3rd party hauliers who will have their own risk assessments. Generally speaking DCs are large sites with good ventilation so social distancing work is less challenging than our trading outlets during normal operations. However, this does not mean the sites present no risks, there are times when the colleagues can come into closer contact such as entering and exiting the sites, operations involving consolidation of loads and shift briefings.

This assessment covers the following groups of people:

  • Colleagues;
  • External visitors; and,
  • Suppliers drivers.

Toolstation is following the UK Government advice whilst respecting regional Government variations in relation to safe working during the Coronavirus outbreak and regularly reviews its position in light of any changes or advances in thinking. All our DCs are located in England and so the framework from the UK Government that applies to England is in place in our sites. The business is supported by a team of competent Health and Safety professionals who are an integral part of our business and decision making process in relation to operational changes and the impact on safe working generally as well as in respect to Coronavirus.

Should anyone be concerned that our sites are not following the controls detailed in this Risk Assessment, they should in first instance raise it with the local Manager who will record it on our Incident Reporting System and investigate the matter accordingly putting in place corrective action where necessary.

James Mackenzie
Managing Director

Hazards / Potential Point of Transmission Existing Company Controls
Risk of contracting COVID-19 whilst travelling to and from work Colleagues are encouraged to use their own private transport to get to work where possible. Consideration will be made locally on how colleagues will get to and from work. Sites will, where possible, provide facilities to enable colleagues to walk, run or cycle to work.

Car sharing is avoided although it may be preferable to using Public Transport. In such cases keep windows open to allow natural ventilation and try to keep car sharing with the same people as much as possible. Colleagues are advised to follow any rules on local transport infrastructures
Risk of contracting COVID-19 from close proximity or physical contact with other colleagues whilst arriving on site. Install hand sanitiser dispensers in high traffic areas or routes where there are doors/ turnstiles that receive heavy use.

Regularly clean turnstiles, main entrance / exit doors particularly during peak flow times as well as reception desks.

If necessary provide supervision at entry points to ensure Social Distancing is maintained.

Risk of contracting COVID-19 from close proximity or physical contact with other colleagues starting/ finishing shifts. Stagger shift start and finish times.

Start of shift briefings should be done in smaller cohorts and ideally maintaining 2m (3 steps) social distancing.

Install hand sanitiser dispensers near to the clocking in / out machine and make sure they have an adequate supply of sanitiser.

If necessary provide supervision at the clocking in / out machine to ensure Social Distancing is maintained.

Risk of contracting COVID-19 from persons not displaying the symptoms MHE controls, grab handles and handheld devices are cleaned before and after shift.

Sanitising stations are strategically located around the DCs

Regular hand washing for 20 seconds is in place and colleagues are made aware of this

Colleagues are reminded not to touch their eyes, mouths or hands unnecessarily.

Gloves are available for colleagues use

Face coverings are strongly recommended for colleagues who are not exempt although we respect colleague’s personal choice

Team briefings or meetings are held outdoors or in well ventilated rooms.

Colleagues will adhere to Track and Trace or app alerts around social distancing and our HR processes are in place to support them whilst isolating

Supervisors and Team leaders will ensure social distancing is respected
Risk of contracting COVID-19 from shared welfare facilities Break times staggered and shared seating areas, toilets and smoking arrangements rearranged where possible.

Increased hygiene in shared areas. Tables and worktops wiped down with antibacterial spray after every use. Frequently touched shared equipment i.e. kettles, refrigerators, microwaves etc to be frequently cleaned using standard cleaning products.

Colleagues encouraged to bring their own food and drinks

Tables and contact surfaces such as door handles cleaned regularly

Crockery and shared utensils removed from use and replaced with disposable items as necessary

Where catering is provided on site, it should be pre-prepared and wrapped food only. Payment should be taken by contactless card wherever possible.

Cleaning regimes have been heightened in all areas of the DC but in particular, shared facilities will be cleaned on a frequent basis
Risk of contracting COVID-19 during movement of equipment requiring a 2 person, close proximity lift Processes for two person lifts are in place in the DCs to limit face to face contact.
Transmission of virus from person displaying the symptoms of COVID-19 Colleagues who are displaying symptoms (namely high temperature or a new, continuous cough) do not attend work

If a colleague starts to display the symptoms at work, they must leave the workplace as soon as is possible and the site must take the appropriate cleaning steps as outlined in the ‘cleaning and disinfection post COVID-19-19 case’ protocol

Colleagues returning to work following a period of self isolation due to displaying COVID-19 symptoms or being in contact with someone who has, are assessed prior to returning and monitored to ensure full recovery, are fit to resume normal activities and risk of passing infection to others is avoided.

In some sites, temperature testing protocols are being introduced to significantly reduce the risk of symptomatic colleagues entering the site.

Colleagues who are vulnerable or have underlying health issues becoming seriously ill due to contact with COVID-19 in work Colleagues who are classed as “Clinically extremely vulnerable” or those living with someone who is “clinically extremely vulnerable”individuals should not be asked to return to the workplace. Where possible they should continue to work from home, or if this is not possible, they should be furloughed.
Risk of transmission due to unavoidable contact between two people in a first aid emergency Higher risk activities such as using chop saw, woodworking and use of engineering equipment have been ceased to ease the likely burden on first aiders.

Whilst our first aiders will never refuse to provide treatment, where possible, the first aider should provide a means of treatment (such as a plaster) to the injured person for them to self-administer. First aiders should, if possible limit their interactions with ill or injured colleagues to those who have serious conditions only.

Colleagues are encouraged to treat their own minor injuries. First aiders will limit their treatment of injuries to critical cases.

Increase in existing ‘non COVID-19’ risks Sites have evaluated their existing risk assessments including traffic management in line with the expectations of social distancing principles to ensure there have been no additional risks created.
Transmission of COVID-19-19 during security arrangements Fingerprint or push button type access / egress controls should be deactivated and replaced with non-touch arrangements.

Where ‘random selection buttons’ are used, make sure they are wiped down with antibacterial wipes (Big Wipes can be used) or spray after every use. Remember to bin the wipes immediately after use

Head Offices COVID-19 Risk Assessment and control plan

This Risk Assessment details the way in which Head Offices (HO) within the Toolstation are managing the risks associated with operating in light of the Coronavirus (also called COVID-19) outbreak, via person to person proximity, and/ or surface contamination throughout operations.

Our head office colleagues are now working to a hybrid model which is a balance between remote working and working in the office environment

This assessment covers the following groups of people:

  • Colleagues and
  • External visitors

The Travis Perkins Group is following the UK Government advice whilst respecting regional Government variations in relation to safe working during the Coronavirus outbreak and regularly reviews its position in light of any changes or advances in thinking. Toolstation, as part of the Group will operate to the same principles. The business is supported by a team of competent Health and Safety professionals who are an integral part of our business and decision making process in relation to operational changes and the impact on safe working generally as well as in respect to Coronavirus.

Should anyone be concerned that our sites are not following the controls detailed in this Risk Assessment, they should in first instance raise it with the local Manager who will record it on our Incident Reporting System and investigate the matter accordingly putting in place corrective action where necessary.

James Mackenzie
Managing Director

Hazards / Potential Point of Transmission Existing Company Controls
Risk of contracting COVID-19 whilst travelling to and from work Colleagues are encouraged to use their own private transport to get to work where possible.

Car sharing is avoided although it may be preferable to using Public Transport. In such cases keep windows open to allow natural ventilation and try to keep car sharing with the same people as much as possible.
Risk of contracting COVID-19 whilst travelling to and from work Colleagues are encouraged to use their own private transport to get to work where possible.

Car sharing is avoided although it may be preferable to using Public Transport. In such cases keep windows open to allow natural ventilation and try to keep car sharing with the same people as much as possible.
Controlling access to the Office(s) to maintain acceptable numbers and avoid close contact Colleagues are either assigned a desk in head office or will book a hot desk via a booking form. A desk and a parking space is then assigned to them.
Risk of contracting COVID-19 from close proximity or physical contact with other colleagues Colleagues are requested to wear face coverings whilst away from their desks.

Colleagues are reminded to maintain social distance whilst speaking to colleagues.

Install hand sanitiser dispensers at frequent touch points such as entrances.

If necessary provide supervision at entrances to ensure Social Distancing is maintained.

Colleagues are recommended to take lateral flow tests routinely.

Non-fire doors to be kept open where possible to avoid colleagues needing to touch the handles.

Colleagues are reminded of general hygiene principles:

Regular hand washing for 20 seconds is in place and colleagues are made aware of the need to have good hand hygiene.

  • Colleagues reminded not to touch their eyes, mouths or hands unnecessarily.
  • Sneeze or cough into a tissue and bin it immediately. If you don’t have a tissue use the crook of your arm.
  • A clear desk policy must be implemented and followed.
  • Colleagues should clean their desks and equipment after use with antibacterial spray /wipes.
  • Hand sanitisers and wipes are placed at strategic locations around the campus.


    • Working patterns will be planned to optimise the use of the available desks but without allowing two colleagues to share the same desk in the same day.
Risk of contracting COVID-19 from shared welfare facilities Break times staggered and shared seating areas, toilets and smoking arrangements rearranged where possible.

Increased hygiene in shared areas. Tables and worktops wiped down with antibacterial spray after every use. Frequently touched shared equipment i.e. kettles, refrigerators, microwaves, vending machines etc to be frequently cleaned using standard cleaning products.

Colleagues are encouraged to bring their own food and drinks. Crockery and utensils should not be shared.

Tables and contact surfaces such as door handles are cleaned regularly
Cleaning and disinfection Full company guidance which is conversant with current government guidance in place and communicated to all relevant colleagues. This includes increased cleaning and disinfection of work areas, work and hireable equipment, vehicles and shared facilities.

Cleaning regimes have been heightened
Transmission of virus from person displaying the symptoms of COVID-19 Colleagues who are displaying symptoms do not attend work or visit site

If a colleague starts to display the symptoms at work, they must leave the workplace as soon as is possible and the site must take the appropriate cleaning steps
Risk of contracting COVID-19 19 (from people not displaying symptoms) through air due to two persons being in close proximity Perspex screens will be fitted to receptions

Smoking shelters must be subjected to 2 metre social distancing rules
Risk of contracting the virus from contractors or suppliers attending site Our PPM and construction suppliers have produced specific systems of work
Risk of transmission due to unavoidable contact between two people in a first aid emergency Whilst our first aiders will never refuse to provide treatment, where possible, the first aider should provide a means of treatment (such as a plaster) to the injured person for them to self-administer. First aiders should, if possible limit their interactions with ill or injured colleagues to those who have serious conditions only.

Colleagues are encouraged to treat their own minor injuries. First aiders will limit their treatment of injuries to critical cases.
Increase in existing ‘non COVID-19’ risks Changes to office layouts must take into account any impact on fire safety and ergonomics (i.e. DSE assessments) with the appropriate assessments being undertaken and control measures implemented.
Transmission of COVID-19-19 during security arrangements Fobs are used to scan in reducing contact with buttons or scanners
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