Service Promise

We want everything to be right and that you are happy. If something hasn’t quite gone to plan, let us know.

Our promise to you:

  • We welcome the chance to put things right
  • We promise to listen and to do our best to resolve with you
  • Our customer care team will look after you, with a named Care Executive assigned to liaise with you until it is resolved
  • We will acknowledge your concern immediately.
  • We will investigate and aim to provide you with a full response within two working days. Where further investigation is required this may take a little longer and we will keep you updated throughout
  • What we learn from concerns shared with us will be reviewed for our future ways of working

Ways to contact: Call dedicated Care number: 0300 600 6061

This site uses cookies to store information on your computer. Some of these cookies are essential to make the site work and others help us to improve services by giving us some insight into how the site is used. You can view our cookies policy here.

Hey, browse our site often?