Nov 8, 2020

COVID-19 Update – ALL BRANCHES OPEN FOR BUSINESS


Toolstation is classified as an Essential Retailer. All branches remain open across the UK.
Check our branch locator for your nearest branch.


The safety and wellbeing of our colleagues and customers remains our number one priority and we continue to maintain all of our Covid secure procedures.


As an essential retailer and critical part of the supply chain for the construction industry, we will remain open for business across the UK helping to ensure that essential infrastructure is maintained. We are pleased to be able to play our part helping to keep the UK’s homes and businesses warm, dry and secure throughout the winter ahead.


Shopping with Toolstation during restrictions
We are fully open and delighted to welcome our customers into our branches. Our opening times are 7am – 8pm Monday – Friday, 7am – 7pm Saturday and 9am to 4pm Sunday. Despite current restrictions you can shop safely with Toolstation in the following ways:


    Speedy and Safe Click & Collect

    Our speedy Click and Collect service remains one of the safest ways to buy from us and minimises your time in store. Place your order at toolstation.com 7 days a week, and travel to store once your collection confirmation is received by email or text message.


    Shop in our branches

    We’ve worked hard to ensure you can still enter our branches and shop at the counter. Wherever possible please select your product choices before entering but we will have catalogues available should you need to make some last minute changes.


    For your safety

    Steps continue to be taken to ensure the safety of customers and colleagues visiting our stores including social distancing markers, hand sanitiser, protective screens on our counters and regular deep cleaning of stores. Please look out for information posters and adhere to the latest government guidelines around the wearing of face coverings when in our branches.


    Payment

    Whilst contactless card payment is preferred we are now fully able to take cash payments should you wish to use this method.

Click & Collect

  • Branches are now fully open and operating safely in line with government guidelines
  • Safe contactless collection is available 7 days a week at our branches
  • Our branches are open 7am-8pm Monday-Friday, 7am-7pm Saturday and 9-4pm Sunday
  • Keeping our colleagues and customers safe and well and respecting stringent social distancing requirements is our number one priority – 2 metre rule enforced
  • Please see our guide to click and collect below

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  • Please ensure that your mobile number is added so that we can text you when your order is ready to collect

Home & Site Delivery

  • Free Next Business Day delivery for orders over £25 to home and site is available for orders placed before 6pm Mon-Thurs and before 6pm Sunday
  • Saturday and Sunday delivery is now available for orders placed before 6pm on Friday for Saturday Delivery and 4pm Saturday for Sunday delivery, see here for details
  • Pre-12 delivery service is now available. Place your order before 6pm Mon – Fri for next business day delivery by 12pm. Orders placed after 6pm Friday and before 6pm Sunday will be delivered by 12pm Monday. UK mainland
  • Once your order has been dispatched you will receive an invoice email with the courier details and your tracking number
  • Alternatively go to MyAccount, click on your Order History, click on the TRACK icon to link through to the carrier website and the tracking details for your delivery
  • Delivery direct from suppliers is now available and specific delivery times will be displayed on the product page

Customer Service Support

Thank you for your continued patience and support during these unprecedented times. We are working incredibly hard to respond to customer queries and aim to respond within 2 business days. Please note:

  • Please in the first instance use our FAQ’s page
  • If you need to contact us please use our Chat service or our contact us form on the contact us page
  • If your enquiry is about an order already placed, please be assured these will be dispatched in line with your chosen delivery option

Branch Openings

  • All branches are open 7am – 8pm Monday – Friday, 7am – 7pm Saturday and Sunday 9-4pm. Any exceptions to this will be listed below

Store Opening Hours Mon-Sat Opening Hours Sun
Barking 6am – 6pm 10am – 4pm
Bicester 7am – 6pm 10am – 4pm
Borehamwood 7am – 6pm 10am – 4pm
Bournemouth 7am – 6pm 10am – 4pm
Chadwell Heath 7am – 6pm 10am – 4pm
Dumfries 7am – 6pm 10am – 4pm
Edmonton 7am – 6pm 10am – 4pm
Folkestone 7am – 6pm 10am – 4pm
Huntingdon 7am – 6pm 10am – 4pm
Newcastle Denton 7am – 6pm 10am – 4pm
Nuneaton 7am – 6pm 10am – 4pm
Oxford Botley 7am – 6pm 10am – 4pm
Slough 7am – 6pm 10am – 4pm
Stirchley 7am – 6pm 10am – 4pm
Taunton 7am – 6pm 10am – 4pm
Wimbledon 7am – 6pm 10am – 4pm

Refund and Exchange Policy

  • Social distancing guidelines now allow physical returns in branch to fully recommence, therefore the 30 day money back guarantee will now resume.
  • This does not affect customer statutory rights, including if the goods are faulty or defective
  • PPE products including Gloves, Masks and Respirators and Ear protection ranges are non-returnable at this time.
  • We’re sorry for any inconvenience this may cause

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